INFORMATION ABOUT RECEIPTS
Clients often have many questions about the receipts provided by Registered Massage Therapists. Below are frequently asked questions, information that must be provided on the receipts you receive, as well as information that can not be put on receipts.
Information that MUST be provided on your receipts are the following:
Date of the treatment received
Name of the client that received the treatment
Dollar amount of the treatment and type of treatment received i.e. 1 hour massage therapy treatment
Name and Registration # of the RMT (This is what insurance companies are looking for when reimbursing receipts)
HST #, if RMT collects
Items that cannot be changed or added to a receipt issued include the following:
Putting a different date on the receipt, than the date the treatment was received.
Changing the name of the client.
Putting a different dollar amount on the receipt than the cost of the treatment.
Putting a different treatment type on the receipt other than the treatment that was received.
*Falsyfing any information to be put on a receipt is insurance fraud
What if I lose my receipt? Can I get another one to submit to my insurance company?
If you lose your receipt your RMT can re-issue a receipt for the treatment you have received, but it will be clearly marked DUPLICATE RECEIPT. Duplicate receipts must reflect the date that the duplicate receipt was issued as well as the treatment that was received with the original date.
If I do not use all my massage therapy coverage for the calendar year can my RMT write me receipts for the unused treatments?
No. Receipts may ONLY be issued for treatments actually received. Writing receipts for treatments that were not received is insurance fraud.
If I run out of benefits can my RMT write me recepits in my spouse's name if they still have benefits left for the calendar year?
No. Receipts can ONLY be issued in the name of the person receiving the massage therapy treatment. .
What if I miss or cancel an appointment last minute, can I still get a receipt?
If you are billed for a missed or cancelled appointment, RMT's are required to clearly marked for "missed/cancelled appointment" on the receipt. Insurance companies will not reimburse these receipts.
*If you require additional information on the regulations of receipts proveided by Registered Massage Therapists please visit the College of Registered Massage Therapists website and view the College's Policy on receipts at http://www.cmto.com/regulations/receipt.htm